Frequently Asked Questions
General
Are your products made from real leather?
No. All Spyrse products are made from high-quality vegan leather — cruelty-free and eco-conscious.
Do you have a physical store?
Currently, we operate exclusively online to make our products accessible across India at fair prices.
Are your products made in India?
Yes, proudly! Every Spyrse product is designed and crafted in India with care and attention to detail.
Shipping & Delivery
Do you ship across India?
Yes, we deliver to all major cities and towns across India.
How long does delivery take?
Orders are usually delivered within 4–7 business days, depending on your location.
How can I track my order?
Once your order is shipped, you’ll receive an email or SMS with a tracking link to monitor your package.
What are your shipping charges?
We offer free shipping on all prepaid orders. Standard shipping fees may apply for Cash on Delivery (COD) orders.
Returns & Refunds
What is your return policy?
We have a 10-day return policy. Items must be unused, with original packaging and tags, to be eligible for return.
How long does it take to receive a refund?
Once your returned item is received and inspected, refunds are processed within 8–10 business days to your original payment method.
Payments
What payment methods do you accept?
We accept all major debit and credit cards, UPI, net banking, and Cash on Delivery (COD).
Is online payment safe on your website?
Yes, absolutely. Our website uses secure payment gateways and encryption to protect your information.
Can I pay with Cash on Delivery?
Yes, COD is available across most locations in India. However, some remote areas may not be eligible for COD service.